Overbooking on a flight to Cayenne: the misadventure of passengers stranded in Martinique – Guyane la 1ère
The mishap of four passengers who have been stranded in Martinique since Thursday, victims of airline overbooking. They try in vain to find seats on planes bound for Cayenne. But planes are short of available seats this summer time.
Myriam is sitting in front of the Air Antilles Express agency at Aimé Césaire Airport
Myriam improvised a meeting in front of the Air Antilles Express agency at Aimé Césaire airport. A symbolic action to denounce the overbooking to which she and three other passengers fell victim last Thursday as they prepared to board the plane to return to Guyana. Myriam Ophion has imperatives and not protesting, she argues, is out of the question. “We’re in a golden prison. I really need to be in Guyana or due to Air Antilles quotas, they have no flights before the 6th September“.
Traffic at Aimé Césaire Airport
What Myriam, Kelly, Nadia and Samuel have in common is that they bought their airline tickets for an Air France flight from Air Antilles Express. Only at the last minute did they learn that they would be staying on Martinican soil. Nadia Zéhou still remembers it “I waited in line like everyone else, handed in my bags to be weighed and they told me I should have checked in online. The lady said to me: The plane is full, get on the side, if someone doesn’t come, you can get on.”. Since then…they are 100% backed by Antilles Guyanese Airline.
Alexandre Kourry Administrator on the Air Antilles Express Board of Directors
Traffic has increased significantly on this line and vice versa. Seating has gone down, we have fewer flights. We are doing everything we can to prioritize these passengers who are currently 100% supported by our company.Alexandre Kourry Director on the Air Antilles Express Board of Directors
During periods of heavy traffic, airlines overbook and overbook. It’s a commercial practice: the company sells more tickets than the number of seats available. In this particular case, passengers who bought their tickets from another company do not have priority.
The practice of overbooking is not prohibited, but the company must compensate passengers who stayed behind. Meanwhile, vacations continue for Kelly, Myriam, Nadia and Samuel.